Recently, I had a chance to be a patient, and I was reminded of the frustrations of being a patient. The clinic I dealt with was noticeably good at dealing with conveyor belt surgery. But not perfect.
- In a multidisciplinary clinic, I am much more interested in your profession than your name
- I want to sign my surgical consent form in front of someone, not on a clipboard in the waiting room
- It is infinitely better if I can talk to someone I have met before when I ring up with a problem or question. Surely that’s easy enough, when you have a clinic designed to make sure patients see the maximum number of staff.
- Patient liaison staff, who form an advisory relationship with the patient prior to surgery, should not then disappear like magic sprites.
- When you (at least pretend to) care about me, it helps me feel secure
- Seating pre-procedure patients together when they have already taken sedatives is a very good thing. It helps us really share.
- Extensive printed patient information with honest facts and figures, and minimal spin goes a long way to making me feel secure about your motives
- People on sedation should not be allowed to watch three episodes of Entourage, as they will only have to go back and watch them again.
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